Working Through PMO Behaviours

To be competent in our PMO roles we need knowledge, experience and skills. The fourth component – often overlooked – is behaviour.

Behaviour is “observable activity of how one acts or conducts oneself, especially towards others.” In other words, we can see different types of behaviour in others and they can see it in us.

An example in PMO might be:

Taking ownership of tasks and complete promptly, keeping the customer up to date of progress and task completion.

We can see that the PMO Analyst is taking ownership because they’re carrying out the work and completing it – and they’re also making sure that they communicate to others what’s happening and when it will be completed. That’s really demonstrating ownership, we can actively see someone doing that – it’s a great behaviour for a competent PMO professional.

The PMO Competency Framework is launched in February 2021 and in a final session in 2020 we shared the behaviours from the Framework for a group working session.

We wanted to see how we could add new behaviours or change existing ones, using them at the right time and forming new habits.

First up, here are the behaviours:

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About Lindsay Scott

Lindsay is the founder of PMO Flashmob and a Director at PMO Learning - the sister company to PMO Flashmob and the best training company for PMO people in the world! She's also the creator of London's first dedicated PMO Conference; Director of Arras People and PMO enthusiast. Loves dogs and gin.

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