PMO Labs is our way of getting attendees talking about different PMO themes together. We know that every single one of the PMO Flashmobbers has a story to share, an interesting insight from their careers that others would get a great benefit from.
In this PMO Lab, part of the session held at Parliament UK, we continued to look at the insights thrown up from the latest Inside PMO report on KPIs, Metrics and Measures.
This time around we were talking about metrics around a PMO service menu – service levels or SLAs. We started by confirming what a service menu is. Basically, this is a list of all the services that the PMO can perform – the most well-known version of this is Appendix F of the P3O manual.